1. Acceptance of Terms
By accessing and using the website www.eagleeyecnc.co.uk (the "Website") and engaging our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, you must not use this Website or our services.
2. About Us
Eagle Eye CNC is a trading name of Eagle Eye Group Ltd, a company registered in England and Wales with Company Number 16390020. Our registered office is: 105 Walton Drive, High Wycombe, Buckinghamshire, HP13 6UA, United Kingdom.
3. Quotes and Orders
All quotations are provided based on the information, design files, and specifications supplied by the client and are valid for 30 days. It is the client's responsibility to ensure all provided information is accurate.
A contract is formed upon our acceptance of your order and receipt of the required deposit. Any changes to the design or scope of work after a quote has been accepted may result in a revised quote and lead time.
4. Client Responsibilities & Supplied Files
For custom work based on client-provided files (e.g., CAD models, vector drawings, sketches), it is the client's sole responsibility to ensure that all designs, dimensions, specifications, and requirements are accurate and free from errors. Eagle Eye Group Ltd is not liable for any errors, costs, or defects in the final product that result from inaccurate or flawed information provided by the client.
5. 3D Scanning Services
When providing an object for 3D scanning, the client warrants that they own the object or have secured all necessary permissions and rights to create a digital replica. The quality and accuracy of a 3D scan are dependent on the physical condition, material, and geometric complexity of the original object. Highly reflective, transparent, or intricate objects may have limitations in the scanning process.
Upon completion and full payment, the client may purchase the digital scan files. Eagle Eye Group Ltd retains the right to keep a copy for archival purposes but will not reproduce or distribute the client's unique design without express written permission.
6. Materials
Natural Materials (Wood): The client acknowledges that wood is a natural material with inherent variations in colour, grain, and texture. Natural features such as knots, mineral streaks, and minor cracks are not considered defects. Wood can also expand, contract, or move over time due to changes in temperature and humidity. While we take great care in material selection and construction, we cannot be held liable for these natural material behaviours.
Client-Supplied Materials: We reserve the right to refuse any client-supplied material that we deem unsuitable or potentially damaging to our equipment. We are not liable for damage to client-supplied materials during the machining or engraving process.
7. Payment & Cancellation
A non-refundable deposit of 50% is typically required to confirm an order and commence work. The final balance is due upon completion, prior to delivery or collection. We reserve the right to withhold goods until full payment has been received.
If an order is cancelled after work has commenced, the client will be liable for the cost of all work and materials used up to the point of cancellation.
8. Intellectual Property & Promotional Use
The client retains full ownership and intellectual property rights of their original designs. We will not share or reproduce a client's design without their explicit consent. However, Eagle Eye Group Ltd reserves the right to photograph completed works and use these images for our own promotional purposes (e.g., on our website gallery and social media), unless the client explicitly requests otherwise in writing before the project commences.
9. Limitation of Liability
To the maximum extent permitted by law, Eagle Eye Group Ltd shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Website or our services. The maximum liability of Eagle Eye Group Ltd to you shall not exceed the total value of your order.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
11. Contact Information
If you have any questions regarding these Terms, please contact us at:
Email: EagleEyeCNC@gmail.co.uk
Address: 105 Walton Drive, High Wycombe, Bucks, HP13 6UA, United Kingdom
Phone Number: +44 77945 76986