Frequently Asked Questions

We work with a wide variety of materials including hardwoods, softwoods, MDF, plywood, plastics (like acrylic and HDPE), and some non-ferrous metals. Please contact us to discuss your specific material needs.

Lead times can vary depending on the complexity of your project and our current workload. We'll give you an estimated timeframe when we provide you with a quote.

The best way is to send us an email with your design files and as much information as possible about the project, including dimensions, material choice, and intended purpose.

We prefer vector-based files like SVG or DXF for 2D projects and 3D CAD files like STEP, STL, or IGES for 3D projects. This allows us to work with your design more efficiently.

While we can't machine directly from a flat image, you can send us your design in a high-quality image format along with all the necessary dimensions and details. We will use this to create the CAD file.

A toolpath is the set of instructions we program into the CNC machine that tells the cutting tool exactly where to move to create your part. It's the digital bridge between your design and the physical product.

We calculate your quote based on a few key factors: the type and quantity of material used, the complexity and size of your design, and the total machining time required. **We always aim to provide a fair and competitive price, and we are prepared to beat any like-for-like quote.**

No, we don't have a minimum order size. We are happy to take on projects of all sizes, from a single prototype to a large-scale production run.

2D carving is typically used for cutting out flat shapes and engraving lines or text into a surface at a constant depth. 3D carving, on the other hand, allows us to create contoured, sculptural forms with varying depths, perfect for complex designs, models, and artistic pieces.

We have a generous cutting area, allowing us to handle a wide range of project sizes. Additionally, we can use a process called **tiling**, which means we can machine parts as long as your material or our workshop. Please contact us with your specific dimensions to discuss your project's needs.

Yes, we do. We offer both local collection from our workshop and a delivery service for your finished projects. Shipping options and costs will be included in your final quote.

Absolutely! We offer a professional CAD design service where we can take your images, sketches, or ideas and turn them into a precise, ready-to-machine CAD file, ensuring your project is set up correctly from the very beginning.

Yes, we do. We offer a range of finishing services to complete your project. This includes painting, lacquering, and a variety of other high-quality finishes such as oils and stains. For external projects, we can also apply finishes with added properties like UV resistance to prevent sun damage and mildew resistance to protect against moisture and mould. Please let us know your finishing requirements when you request a quote.

Yes, absolutely. We're happy to work with materials you provide, including wood, acrylic, or other non-ferrous materials. We will confirm the material is suitable for our machines before starting the project.

Yes, we can. We have the capability to engrave on a wide variety of items. We treat every personal item with great care and precision to add a unique, permanent mark to your keepsakes and heirlooms.

We use professional-grade scanning technology to create a digital model of a physical object. The object is placed on a turntable, and a detailed scan captures its shape and dimensions, which we then convert into a file ready for CNC machining or 3D printing.

Carving involves using a cutting tool to remove material and create a 3D shape or a profile, giving the design depth. Engraving is a shallower process, typically used for creating text, logos, or patterns on a surface without removing a lot of material.

We primarily use high-quality PLA filament for our 3D printing projects. It is a versatile and durable material that comes in a variety of colours and is suitable for a wide range of prototypes, models, and parts.